# Fix issues upgrading Jade

Source URL: https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-upgrading-jade
Updated: 2026-04-09T09:37:16.000Z
Category: Blockstream Jade
Section: Troubleshooting

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If you experience issues when trying to update Jade's firmware, try the following troubleshooting steps. If you are attempting to upgrade using the WebUpgrader, make sure you have [installed the required driver](#h%5F01HRWK164WGJDPESJEPWPX43E8) beforehand if necessary.

> **Note:** We **highly** recommend updating to the latest version of your device's operating system to resolve any issues and ensure maximum security.

- Visit the [USB](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-connecting-jade-via-usb) or [Bluetooth](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-pairing-jade-via-bluetooth) troubleshooting guides and attempt the relevant fixes depending on your issue.
- If you can connect your Jade via USB, unlock your Jade with PIN, and try the following navigation:  
  
**Options** → **Device** → **Settings** → **Bluetooth** → **Status:Disabled**.  
    
Remember to unlock your Jade and re-enable Bluetooth if you use your Jade with mobile devices.
- **Close** all other applications on your computer that may be trying to communicate with Jade. For example, make sure the Blockstream app is closed if you are using the [Upgrade Web Portal](https://jadefw.blockstream.com/upgrade/fwupgrade.html).
- Turn off **auto-lock** in your companion device's system settings to prevent your device from going to sleep during the update process.
- Attempt an update on a different device, communication method, or [upgrade option](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/set-up-transact-recover-your-wallet/update-jade-firmware). For example, if you are having trouble with a USB update, try using Bluetooth on the app (and vice versa).
- Try updating to a less recent version first by selecting **Show All** on the Web Upgrade Portal, then attempt an update to the latest version. For example, if you are on firmware 0.1.34, update to 0.1.45 and afterwards the most recent release if successful.
- [Perform a factory reset](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/perform-a-factory-reset) on your Jade and try again. **Make sure you have backed up your** **recovery phrase** before doing this.

## WebUpgrader Compatibility Chart

| **OS**      | **Version** | **Driver Required**                                                                                                          |
| ----------- | ----------- | ---------------------------------------------------------------------------------------------------------------------------- |
| Mac         | 10.x - 12.x | [Yes](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-connecting-jade-via-usb)\*   |
| 13.x - 14.x | No          |                                                                                                                              |
| Windows     | 10 - 11     | [Yes](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-connecting-jade-via-usb)\*\* |

\* If your device requires a driver, make sure to choose the _**wchusbserial**_ option from the serial port prompt on your browser after the driver is installed successfully.

\*\* Windows Update should install the driver automatically once your Jade is connected.

Navigation: Blockstream Help Center > Blockstream Jade > Fix issues upgrading Jade

## Related Articles in This Section
- [Fix issues upgrading Jade](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-upgrading-jade) (current)
- [Fix issues connecting Jade via USB](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-connecting-jade-via-usb)
- [Fix issues pairing Jade via Bluetooth](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-pairing-jade-via-bluetooth)
- [Fix issues scanning QR codes](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-scanning-qr-codes)
- [Perform a factory reset](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/perform-a-factory-reset)