# Perform a factory reset

Source URL: https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/perform-a-factory-reset
Updated: 2026-04-09T09:36:06.000Z
Category: Blockstream Jade
Section: Troubleshooting

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If your Jade is experiencing issues or you want to erase all stored information from your device, you can perform a factory reset.

> **Warning:** Before continuing, make sure you have your recovery phrase written down and that you are confident in your recovery process. If you do not, you will **lose access** to all funds stored in your wallet.

## Method #1: From Boot Menu

Turn on Jade and access the boot menu by clicking (**not holding**) the select button once while the logo screen is showing. Select **Factory Reset** and enter the given confirmation number on-screen to erase all data from Jade.

![1.png](https://storage.googleapis.com/blockstream_dev_tmp/content/blockstream-jade/troubleshooting/perform-a-factory-reset/41933513920921.png)

![2.png](https://storage.googleapis.com/blockstream_dev_tmp/content/blockstream-jade/troubleshooting/perform-a-factory-reset/41933530133273.png)

## Method #2: From Options

Navigate to **Options** → **Device** → **Factory Reset**. Enter the given confirmation number on-screen to erase all date from Jade.

Navigation: Blockstream Help Center > Blockstream Jade > Perform a factory reset

## Related Articles in This Section
- [Fix issues upgrading Jade](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-upgrading-jade)
- [Fix issues connecting Jade via USB](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-connecting-jade-via-usb)
- [Fix issues pairing Jade via Bluetooth](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-pairing-jade-via-bluetooth)
- [Fix issues scanning QR codes](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/fix-issues-scanning-qr-codes)
- [Perform a factory reset](https://helpcenter.dxp-frontend.devserver.app/blockstream-jade/troubleshooting/perform-a-factory-reset) (current)